In an effort to reduce cost and complexity in the healthcare industry, leading health insurer Anthem has built a single interface for all AI and machine learning solutions across the company’s ecosystem that is accelerating model development and deployment.
- The company said that Sydney, Anthem’s digital engagement platform for consumers, is the realization of “our digital mindset”. Launched in October 2019, Sydney offers individuals a personalized one-stop shop for all things healthcare. After its successful launch, the Sydney app has had over 625,000 downloads to date.
- Anthem became the initial founding member of AI for Health, a corporate affiliate program within the Stanford University Department of Computer Science that aims to help consumers understand their healthcare options and make informed decisions.
- Kim Rival, Product Manager for the Sydney app, said, “Our efforts to be at the forefront of change in our industry won’t matter if consumers can’t access them at their fingertips. They need a simple, tailored, single-access point to manage their health, and Sydney delivers that.”
- The company has been working on an initiative that consolidates data from seven systems into a single repository. “I think of innovation as a three-legged stool,” says Mariya Filipova, Anthem’s Vice President of Innovation. “First, the internal work – how we operationalize our business and reimagine the consumer experience. Second, the external relationships – how we bring the best ideas forward. And finally, there’s the third and most important piece: infusing ‘expect more’ innovation into our culture and thinking. This is what we’re building at Anthem.
- In 2019, Anthem helped form the Health Utility Network, a first-of-its-kind consortium through which companies can build, share and deploy solutions to simplify healthcare. This work has the potential to improve many aspects of healthcare services and delivery, such as a credentialing process for care providers and the coordination of benefits for consumers with more than one health plan.